FAQ – NBS

1. Who should I contact for queries/concerns related to products or delivery?

You will be sent an order confirmation email along with your tracking details once dispatched. However, if you have any concerns over your order status, please feel free to reach out to us at nbsonline11@gmail.comand our customer support team will be happy to help you!

2. What to do if my payment has gone through but I haven’t received an order confirmation email?

In case your payment has gone through, please check your spam folder for an order confirmation email. If you do not find the email, please reach out to us at nbsonline11@gmail.comi and our customer support team will be happy to help you!

3.How long will the shipping take?

All orders are shipped the same day and will be delivered in 3-5 days.

4. What is the refund and return policy at NBS?

It is important to keep in mind that as a company in the food industry, we have strict return/refund policies. So please go through our return/refund policy here. If you feel like you need more assistance, please feel free to drop in an email tonbsonline11@gmail.com 🙂