Returns:


No return requests will be accepted on items that have been delivered without any damages or defects.
If the customer wishes to return a delivered product, the onus of returning the product in mint form to NBS for a return or replacement will be borne by the customer.


Replacements:
If the product has a genuine quality/manufacturing defect, a full refund or replacement will be offered for your order against the photo and video of the package and the contents.
Although we ensure the highest quality of packing each order, there might be very rare circumstances of damage when shipping. In this case, contact nbsonline11@gmail.comand our customer support team will replace your order.
Conditions eligible for replacements are:
Water damage to the packaging
Tampered or opened seal of the jar/refill
Broken jar or torn refill pouch


Cancellations:


Cancellations made before dispatch, will receive a 100% refund. Our customer care team will look into the issue and revert within 24-48 hours.
For cancellations post dispatch, our delivery partner might still attempt to deliver your order. In this case, kindly do not accept the order. The order will then be returned back to its source. Once our delivery partner updates the shipment status as “RTO (Return to origin) initiated”, we will initiate the refund within 5 to 7 business days after a 10% deduction as transactional fee.


General conditions for returns, replacements, and cancellations:
Verify the conditions of the products after receiving the package and report any concerns immediately to Support@nutribsc.com


Products returned without all original packaging, opened mixes, and mixes hardened due to improper handling of product are not eligible for refunds, replacements. To avoid hardening of mixes, please read how to take care of your NBS jars.
Any and all complaints of the products, shipping, and packaging needs to be made within 24 hours of receiving the product to nbsonline11@gmail.comwith the pictures and video of the package received.


An unboxing video of the package received with the order number and total weight in its top right corner will the NBS team better assess the situation and resolve it for you faster.


WHAT DO I DO IF MY PACKAGE AND/OR PRODUCT IS DELIVERED WITH DAMAGE?
We always ensure the highest quality of packing and shipping of orders. Even in such cases, there might be one or two circumstances where the product might get damaged. We apologize for the inconvenience caused and will replace your product if it meets these conditions:
1. Water damage to the packaging
2. Tampered or opened seal of the jar/refill.
3. Broken jar or torn refill pouch.


Here’s what you should do immediately:
1. Please send an email to nbsonline11@gmail.comwithin 24 hours of receiving the product.
2. Take a detailed video of unboxing the package to show how it was delivered.
3. Please also take clear pictures of the same.
4. We will respond and resolve the issue for you 🙂


WHAT DO I DO IF MY PRODUCT IS MISSING/WRONG?
All our orders are tested for quality control before packing them. However, if you happen to receive your order with the wrong or missing items, please ensure that they meet the following criteria
1. One or two products missing from what was ordered
2. Entire order is wrong
3. Some products in the order are correct but some are wrong
Here’s what you should do immediately:
1. Please share the unboxing video and pictures via email to Support@nutribsc.com
within 24 hours of receiving the package.
2. Ensure the order number and the total weight written on the top right corner of the box is visible.
3. We will respond and resolve the issue for you 🙂
* Each of our boxes have their total weight written in pen on the top right corner of them to measure the correct quantity and size of the products ordered. This is essential in order to ship out our products. So it is very unlikely that a few products might be missing, but in case this happens, we apologize for the experience and would request you to kindly follow the above steps for us to serve you better! *


WHAT DO I DO IF I HAVE AN ISSUE WITH THE PRODUCT QUALITY?
All our product batches are tested internally once and also undergo a third party testing from a nationally certified organization. In case you feel that the quality of the product is not in sync with the brand’s standards, get in touch with nbsonline11@gmail.comand we will test and verify with the batch sample again to give you an update.


WHAT DO I DO IF MY PRODUCT HARDENS?
All our products are made with 100% plant-based, adaptogenic superfoods, and herbs. Since they do not contain any sort of stabilizers and preservatives, they become vulnerable and absorb moisture from the air. This makes them harden. However, the mix does not harden overnight and it can only happen if it is neglected for more than two weeks. Please read here on how to store your products!
No returns will be accepted if the product has been hardened due to negligence and improper storage.


HOW CAN I CANCEL MY ORDER?
If you have to cancel an order, please do so within 24 hours of placing the order.
If the order that you want to cancel has not been shipped yet, you can write to our customer support team on nbsonline11@gmail.com
In such cases, the order will be canceled and the money will be refunded to you within 5- 7 business days after the cancellation request.
3. In case you have canceled an order, which has already been dispatched from our end, our delivery partner may still attempt delivery. Kindly do not accept the delivery of the order. Once our delivery partner updates the shipment status as “RTO (Return to origin) initiated”, we will initiate the refund within 5 to 7 business days after a 10% deduction as the transaction fee.

Return, Refund and Cancellation Policies


WHAT IS THE GENERAL RETURN/REFUND POLICY ON NBS PRODUCTS?
1. No returns will be offered on Items that have been delivered without any damages or defects.
2. If the product has a genuine quality/manufacturing defect, then we are open to extending full refund or re-fulfilling your order against the return of the product.
3. Cancellations made in advance of the shipping date, will receive a 100% refund.
4. Our customer care team will look into the issue and revert within 24-48 hours.
5. The following products shall not be eligible for return or replacement, viz. any product that is returned without all original packaging/opened mixes.
6. All costs of return shipping will be borne by the purchaser (unless the item received is defective).
7. In case you wish to cancel an order that has already been dispatched from our facility, please note that the delivery personnel may still attempt delivery. In which case, kindly do not accept the order. The order will then be returned to its source. Once we receive the product back and verify its packaging/condition, we will refund your money after a deduction of 10% of the order value as transaction fee, within 7 business days.


WHAT DO I DO IF MY PACKAGE AND/OR PRODUCT IS DELIVERED WITH DAMAGE?
If your order was delivered with the following damages, we apologize.
1. Water damage to the packaging
2. Tampered or opened seal of the jar/refill.
3. Broken jar or torn refill pouch.
4. The package is opened.
5. The package is torn.


Here’s what you should do immediately:
1. Take a detailed video of unboxing the package, to show how it was delivered.
2. Please take clear pictures of the same.
3. Submit your claim with details of the damage, pictures and videos to support@nutribsc.com

4. Wait to hear back from our people on the next steps.


WHEN CAN I CANCEL MY ORDER?
1. If you have to cancel an order, please do so within 24 hours of placing the order.
2. If the order that you want to cancel has not been shipped yet, you can write to our customer support team on support@nutribsc.com
In such cases, the order will be cancelled and the money will be refunded to you within 7-10 business days after the cancellation request.

3. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. Once we receive the product back and verify its packaging/condition, we will refund your money within 7-10 business days.

I GOT A NOTIFICATION THAT MY ORDER WAS DELIVERED. BUT IT WASN’T. WHAT SHOULD I DO?
We’re sorry for the mix up! We’ve had instances where the tracking information updates too quickly, and a delivery notification is sent 24-48 hours prior to the package actually arriving. Keep an eye out for the next day or so, and let us know if it doesn’t arrive within 48 hours after the delivery notification is sent so that we can assist you further!